Recovery assistance and community information
2019 bushfires

Updated Monday 29 June 2020

Coronavirus update

Residents requiring information or support in regards to Bushfire Recovery should contact
Council’s Disaster Recovery Officer, Chontelle on (02) 6566 3200 or the Service NSW Bushfire Customer Care Service line on 137 788

Recovery Mobile Points

Mobile Recovery Points recommence Willawarrin and Bellbrook from Wednesday 1 July. These will be at:

  • Willawarrin Community Hall
    24-36 Main Street, Willawarrin
    9am-11am
    1 July
    8 July
    15 July
    22 July
  • Bellbrook Park
    Armidale Road, Bellbrook
    1pm- 3pm
    1 July
    8 July
    15 July
    22 July

Bushfire support

BlazeAid

  • BlazeAid continues to operate from the Willawarrin Showground.

Bushfire Customer Care Service

NSW Government is delivering bushfire recovery assistance to help people and businesses impacted by bushfires. The Service NSW bushfire customer care service has specialists to help guide you every step of the way.

People impacted by bushfires are encouraged to call Service NSW on 137 788, see a Service NSW team member in a Disaster Recovery Centre, visit a Service NSW Centre or Mobile Service Centre, or go to www.service.nsw.gov.au/campaign/bushfire-customer-care-service  for assistance.

Types of assistance we can help with include:

  • Accommodation advice
  • Relevant charitable services
  • Mental health and wellbeing services
  • Support for businesses
  • Clean-up services
  • Financial assistance
  • Grants and rebates
  • Insurance and legal support
  • Replacing lost ID
  • Volunteer RFS and SES payments.

Related information

Lifeline

  • The Lifeline 24 hour, seven days a week Telephone Crisis Line 13 11 14 is available for all people in personal crisis, including those experiencing anxiety, depression and loneliness

Further information

For more recovery information and updates visit:

Newsletters & announcements

You can also call Department of Human Services on 180 22 66 from 8am to 8pm (local time) Monday to Friday. Find more information about the assistance available at www.humanservices.gov.au/disaster 

Assistance with bushfire waste
(as at 24 February 2020)

Property Type State Government Insurer Kempsey Shire Council
Waste type: Residential buildings & immediately adjacent out buildings including concrete slabs & dangerous debris
Bushfire destroyed or damaged properties
Note: applies to properties within the Kempsey Shire listed on the NSW State Government bushfire property damage or destroyed list only from the bushfires at the end of 2019.
NSW Public Works Advisory (PWA) will organise the clean-up of uninsured residential bushfire waste (including asbestos) via the engagement of Lainge O’Rourke for homes and immediately adjacent outbuildings free of charge. The NSW State Government Waste Levy* will also be waived. This is an opt in process with Service NSW.

Council recommends that property owners utilise PWA to undertake the clean-up for the following reasons:
  • Guaranteed clean-up at no cost to property owner
  • Waste clean-up and disposal will occur in accordance with regulatory standards and requirements.
  • Asbestos clearance certificates will be issued to those with positive asbestos results.
Insured properties can elect:
  1. PWA to undertake the bushfire waste clean-up free of charge
If NSW PWA is engaged to undertake the clean-up of the insured bushfire residence and immediately adjacent outbuildings (including asbestos), the clean-up will be undertaken free of charge by the NSW State Government. NSW State Government Waste Levy* will also be waived.
  1. Undertake their own clean-up

If property owner elects to undertake their own clean-up of the bushfire waste then the NSW State Government Waste Levy* will be waived however Council fees and charges may apply. Please seek advice from PWA, your insurer and Kempsey Shire Council Waste Services before initiating your own clean-up to ensure that all cost implications are known. Note that if owners undertake their own clean up post January 2020 they won’t be reimbursed.

  1. Have the insurer undertake the clean-up
If the property owner elects for the insurer to undertake the clean-up of the bushfire waste then the State Government Waste Levy* will be waived however Council fees and charges may apply. Please seek advice from PWA, your insurer and Kempsey Shire Council Waste Services before initiating the insurer to undertake the clean-up to ensure that all cost implications are known. 
For works undertaken by PWA, Council fees will be charged directly to PWA. NSW State Government Waste Levy* will be waived. The clean-up will therefore be free of charge to the property owner.

If the property owner elects to arrange their own clean-up then the NSW State Government Waste Levy* will be waived however Council fees and charges may apply. Please seek advice from PWA and Kempsey Shire Council Waste Services before initiating your own clean-up to ensure that all cost implications of your decision are known.
Waste type: Other buildings such as commercial buildings for small business and rural activities, outbuildings, etc
Uninsured properties: applies to properties not listed on the RFS property damage or destroyed list. NSW State Government Waste Levy* is waived. Not applicable as uninsured properties. Council fees & charges apply. However, the NSW Waste Levy* of $82.70 per tonne will be removed from Council’s published fees and charges until 30 June 2020.
Insured properties: applies to properties not listed on the RFS property damage or destroyed list. NSW State Government Waste Levy* is waived. Clean up costs to be funded by insurer (including asbestos) subject to insured terms and conditions. Council fees & charges apply. However, the NSW Waste Levy* of $82.70 per tonne will be removed from Council’s published fees and charges until 30 June 2020.
Waste type: Buildings for large and corporate businesses
Bushfire destroyed or damaged properties for large and corporate business NSW State Government Waste Levy* is waived. Clean up costs to be funded by insurer (including asbestos) subject to insured terms and conditions, or the insurer can opt in to the clean-up programme and reimburse Government.
Waste type: Recyclable metals - cars, fencing wire, steel sheeting, steel frames
All Properties Not applicable Not applicable No fees and charges apply to recyclable metals. Local metal recyclers may pick up from site - to be organised by householder
Waste type: All other bushfire related mixed waste
Uninsured properties: applies to properties within the fire affected zones NSW State Government Waste Levy* is waived. Not applicable as uninsured properties Council fees & charges apply. However, the NSW Waste Levy* of $82.70 per tonne will be removed from Council’s published fees and charges until 30 June 2020.
Insured properties: applies to properties within the fire affected zones NSW State Government Waste Levy* is waived. Clean up costs may be funded by the insurer Council fees & charges apply. However, the NSW Waste Levy* of $82.70 per tonne will be removed from Council’s published fees and charges until 30 June 2020.

Note: * NSW State Government Levy related to the waste generated as a result of the bushfire event declared AGRN 871 Natural Disaster Declaration.

Clean-up assistance

If your property is insured, please contact your insurer about clean-up.

If you are uninsured and your home has been damaged or destroyed, Public Works Advisory will arrange for the clean-up of your residence and immediately adjacent outbuildings, including the removal of concrete slabs.

If you are uninsured, please contact Public Works Advisory on 1800 885 539 to discuss the clean-up of your property.

The Insurance Council of Australia can be contacted with any questions, complaints or concerns about insurance on 1800 734 621

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