Customer Services
Kempsey Shire Council is committed to providing our customers with prompt, accurate information and advice in a friendly environment. Our professional and approachable customer service staff can assist you to find the information you need and are multi-skilled to answer a broad range of enquires including:
- Customer requests, compliments or complaints
- Development application lodgement
- Permits and licences
- Payments
- Property information
- Changes of address
- Council business papers
- Justice of the Peace
- File access and retrieval
- Community information
- Recreation
- Rates payments and enquiries
- Companion animal registration
- Tree preservation
- Waste Services
Our customer relationships
When you communicate with Kempsey Shire Council, we will:
- Greet you politely
- Listen carefully, identify and confirm your needs
- Be honest ethical and considerate
- Act with care and diligence
- Provide consistent, accurate and impartial advice
- Use language that is clear and concise
- Respect and protect the confidentiality of your information, with the law
Payments
All payments can be made at the Customer Service Centre using cash, cheque, EFTPOS, Visa & Mastercard.
Please note that payments by credit card attract a 1% merchant service fee.
Online services and resources
- Online Customer service request form – www.kempsey.nsw.gov.au/customer-service-request.asp
- Kempsey Shire Council ‘Facebook’ page – www.facebook.com/KempseyShireCouncil
Contacting Council
You can write to:
The General Manager
Kempsey Shire Council
PO Box 3078
West Kempsey NSW 2440
Visit in person
Customer Service Centre
22 Tozer Street
West Kempsey NSW 2440
(Hours: 10:00am-4:30pm Monday, Tuesday, Thursday, Friday )
Outreach service
Council will be operating a outreach service on Wednesdays from 6 January 2021
Phone
Business hours: 8:30am to 4:30pm, Monday to Friday
02 6566 3200
After hours: anytime
02 6566 3200
