Frequently asked questions

Updated 21 March 2018

Your new green bin is collected every week, and your yellow and red bins are collected fortnightly on alternate weeks.

Use the bin collection calendar to find out when your bins are collected.

Kerbside bins can be serviced from 6:00am to 5:00 pm on a collection day and if you believe your bin was missed in error, please contact the Waste Hotline on 1300 342 207.

Changes to the service can be made after 1 September 2017 by calling the waste hotline number 1300 342 207

Standard Service

In order to maximise efficiencies and deliver the most cost effective outcome for the community, the majority of households will receive a standardised waste collection service:

  • 1 x 240 litre green-lidded bin, collected weekly
  • 1 x 240 litre yellow-lidded bin, collected fortnightly
  • 1 x 240 litre red-lidded bin, collected fortnightly


Small service

  • 1 x 140 litre green-lidded bin, collected weekly
  • 1 x 240 litre yellow-lidded bin, collected fortnightly
  • 1 x 140 litre red-lidded bin, collected fortnightly

Recycling Upsize

  • Recycling Upsize 1 x 360 litre yellow-lidded bin, collected fortnightly

The new waste service aims to improve the way we sort and collect our waste in order to:

  • reduce the increasing cost of the State Government waste levy on the local community
  • meet resource recovery targets set by the Environmental Protection Authority
  • extend the life of our local landfill on Crescent Head Road
  • improve efficiencies and keep community costs down over the long term

Recent audits show that we can reduce the amount of waste going to landfill by more than half, simply by putting our waste into the right place - by sorting all food and garden waste into the green bin, and all household recyclables into the yellow bin. Moving waste out of your red bin means it will cost half the price to dispose of it, keeping money in your pocket, and give better environmental outcomes.

These best practice waste management arrangements are becoming the ‘standard’ with Coffs Harbour, Nambucca Valley, Bellingen, Lismore, Clarence Valley and Port Macquarie having already implemented similar services.

From 1 July 2017 multi-unit dwellings will have a 3 bin service, ando be able to put food and garden waste into the weekly green bin collection.

Recent bin audits showed for those households that previously had a two-bin service, almost half of their red bin contents were made up of compostable material. We need to keep this valuable resource out of landfill where it causes environmental problems and is costly to manage.

Your green lidded bin is collected weekly. You can opt for the Small Service which means you will receive a 140 litre green bin.

If you currently compost at home, then that’s great and Council encourages you to continue to do so. The good news is that Council’s green food and garden bin accepts all food waste including many things you can’t compost at home such as citrus, bread, bones, seafood, chicken, meat and other items.

The green bin goes to a containerised high temperature composting facility to produce nutrient rich commercial composts for farmers and gardeners to use. Using your green bin can avoid the risks and environmental impacts associated with burning rubbish in rural areas.

Your new green bin is good for safely disposing of:

  • Any food waste you don’t want to deal with on site, compost or feed to animals 
  • Weeds best taken off-site (except for Tropical Soda Apple - visit or call Council for further information)
  • Problematic green wastes (leaves/branches/fruit with thorns, pest or disease issues)
  • Produce or feed that has been soiled or spoiled
  • Unusable fruit drop that is best taken off the ground (e.g. citrus, mangos, avocado)

For more information about the green lidded bin please see question "What can go in the green bin?" or the Green bin - food & garden organics page. 

All food and garden waste can currently go in the green bin, where it travels directly to a commercial composting facility to be reprocessed for beneficial reuse. For more information of what can and can’t go in your green bin, please visit the Green bin - food & garden organics page. The contents of the green bin get processed at a commercial facility, not Council's landfill.

Kempsey Shire Council operates an Environmental Protection Authority (EPA) licensed landfill facility on Crescent Head Road and all red bin waste goes there. All of the yellow bin recycling and green bin organics waste is sent to Port Macquarie-Hastings Council’s licensed waste facility at Cairncross for processing.

 No landfill waste that is collected by or for Kempsey Shire Council is taken anywhere other than to our EPA licensed landfill facility on Crescent Head Road.

The default Standard Service replaced the previous small red bin with a larger version that provides almost the same waste disposal capacity over the fortnightly collection cycle.

By placing all food waste into the green bin, which is collected weekly, you will reduce odour concerns because it is generally food waste that decomposes causing smells.

Changes to the bin sizes mean an increase in total waste capacity for the majority of residents over a fortnightly period. It’s a matter of putting your waste in the right place.

Recent audits show about 50% of the contents of our red bins is compostable and belongs in the green bin, while 20% is recyclable and belongs in the yellow bin.

That means by simply sorting your waste into the right place, you could potentially reduce your red bin contents by more than half.

By placing all food waste into the green bin, which is collected weekly, you will reduce odour concerns because it is generally food waste that decomposes causing smells.

There are a number of things you can do to keep your bins fresh, including keeping lids shut and bins out of direct sunlight if possible, and tightly wrapping and bagging nappies, sanitary and pet waste. It is recommended to place other kerbside bins on the northern and/or western side of the green bin to block direct sunlight heating it up as much during the day.

Contact your real estate agent to discuss your bin size needs with your landlord.

You can arrange an additional waste collection, if required, for a fee. Contact the Waste Hotline for more information on 1300 342 207.

Contact Cleanaway on 13 13 39 to discuss your commercial waste needs.

Please contact Council if you have further enquiries after reading these frequently asked questions.

  • You can write to Kempsey Shire Council, PO Box 3078, Kempsey NSW 2044
  • Phone the Waste Hotline: 1300 342 207
  • Fax: 6566 3205
  • Email:
  • Visiting our Customer Service Center at 22 Tozer Street, West Kempsey during business hours