Welcome to Water Services
Chloramination – Crescent Head water supply
Changes to your water account
From July 2012 all of your water and sewer charges will be issued on one easy to read account. Previously your water and sewerage access charges were listed on your rates notice whilst your usage charges were listed on your water account.
Water Services is part of Kempsey Shire Council. We operate and maintain the Kempsey Shire's town water and sewerage services. Our customers are the residents and ratepayers of the shire.
We provide a platform for optimising operating efficiencies and enhancing our customer service levels. We aim to provide drinking water to the National Health & Medical Research Council standards to residences and businesses and collect, treat and manage the reclaimed water in an environmentally and socially responsible manner.
Water Services has established a Customer Consultative Committee with a view to obtaining customer input into the planning and decision-making process. Membership is drawn from a wide variety of backgrounds including the residential, social, business and rural sectors. This will help us respond better to the changing needs and concerns of our customers.