Changes to your water account

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Frequently asked questions

1. How can I receive my accounts by email?
You can have your account emailed to you. All you have to do is complete the application form.
Application to receive electronic Rates Notices
2. What is a Water Access charge?
Your Water Access is a charge that is applied to property serviced by water and funds the renewal of the water infrastructure within the water supply scheme.
3. What is a Sewer Access Charge?
Your Sewer Access is a charge that is applied to a property serviced by sewer and is for the renewal of sewer infrastructure within the sewerage scheme.
4. Why is the Council changing our water and sewer accounts?
Council has brought the access charges over to the water account so that customers can clearly see all the charges associated with the delivery of the water and sewerage services.
5. Will I still receive a pensioner rebate on my Water and Sewerage?
Yes, you will still receive a pensioner rebate which will be applied against your access charge.
6. As a pensioner, can I still pay my access at the end of the financial year?
Yes for this upcoming year it will remain the same.  We will gradually change in upcoming years to the access charge being settled progressively through the year.  We will tell you about this change next year.
7. What are my payment options?
Council has several payment options, they include:
  • In person, at Council Customer Service Centre
  • Australia Post
  • Bpay
  • Direct Debit
  • Cheque
  • Credit Card  (surcharge applies)
8.What if I am unable to settle my account by the due date?
Council offer several types of payment arrangement. These include schedule payment plans
  • Centre Pay
  • Weekly Direct Debits - on a weekly, or a monthly, or a quarterly basis
9.What do I pay for water usage?
Council will adopt the water usage charges at the June Council meeting for the 2012/2013 Financial year Residential water usage :
  • Residential  consumption:
    • 0-250 kl pa  per kilolitre $1.90
    • Greater than 250 kl pa  per kilolitre $2.75
  • Non-residential water usage: $1.90 per kilolitre
10. Why does my water account have two usage costs?
Council and most water utilities within Australia, has a stepped water usage pricing. This  means, after a residential property usage exceeding 250kl within a financial year,  the cost of water used  increases to the second step pricing. Stepped pricing is a means for consumers to manage their consumption through a pricing signal.  State Government, through the NSW Office of Water, requires water utilities to have a stepped water pricing structure to ensure that the water is used efficiently and not wasted.