How Council is trading over the Christmas and New Year period

Published on 25 November 2022

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To make sure everyone enjoys valuable time with loved ones, Council’s operating hours will be a little different over the festive season.

Due to a staff function, Council's Customer Service, offices, depot, libraries, waste services and the Slim Dusty Centre will close from 12.00pm on Thursday 1 December. Council will reopen as normal on Friday 2 December.

With the Christmas and New Year period just around the corner, here is how Council will be trading at that time so you can plan ahead.

Customer Service

Closed from 4.30pm on Friday 23 December and reopening as normal on Tuesday 3 January 2023.

As all Customer Service staff will be on leave, requests received during the closure will not be processed until staff return on Tuesday 3 January 2023. 

During the closure, calls will be diverted to the afterhours service. Please only call for urgent emergencies such as damage to Council infrastructure like bridges, roads and water main breaks or impact public health and safety.

Is your matter an emergency?

Issue

Non-Emergency

Emergency

Report lost or stray animal

 

Injured dog

Call your local vet

Barking dog

 

Dead animal

 

Surrender animal

 

Dog attack

 

Call Kempsey Police on 02 6561 6199

Livestock on roads

 

Call Kempsey Police on 02 6561 6199

Report illegal dumping

 

Water metre leak on private land

Call licensed plumber

 

Water metre leak on public land

 

Water main break

 

Blocked sewer pipe on private land

Call a licensed plumber

 

Blocked sewer main on public land

 

Tree over road

 

Missed kerbside bin collection

Call the Waste Hotline on 1300 342 207

 

Waste Services

Will my bin still be collected as normal?

Yes, please put your bins out on your regular bin night for collection.

Are there extra waste services?

Put your yellow bin out for collection both weeks between Monday 26 December 2022 and Friday 6 January 2023 on your usual bin day.

Remember that food scraps should go in the green bin, while everything you can recycle should be in the yellow bin.

For a full list of what goes where head to Waste

 

For kerbside bin enquires including missed collections, please call the Waste Hotline on 1300 342 207.

Waste Management Centre 

The Waste Management Centre on Crescent Head Road will close only Sunday 25 December for Christmas Day.

It will then return to its regular schedule of:

  • Monday to Friday 7:00am to 4.30pm
  • Saturday and Sunday 9:00am to 4:00pm

Our Waste Transfer Stations will also close throughout the festive period. Each station has its unique opening days and hours below.

Bellbrook Waste Transfer Station

The Bellbrook Waste Transfer Station on Armidale Road usually opens on Wednesday and Sunday and closes on public holidays.

This station will close on:

  • Sunday 25 December
  • Sunday 1 January.

It will return to its regular schedule on Wednesday 4 January 2023.

Bellbrook Waste Transfer Station regular trading hours are:

  • Wednesday 10:00am to 3:00pm
  • Sunday 10:00am to 3:00pm
  • Closed on public holidays.

South West Rocks Waste Transfer Station

The South West Rocks Waste Transfer Station on Arakoon Road usually opens on Tuesday, Thursday, Friday and Saturday and closes on public holidays.

Therefore, this station will be closed:

  • Sunday 25 December
  • Tuesday 27 December
  • Monday 1 January

It will return to its regular schedule from Tuesday 2 January 2023.

South West Rocks Waste Transfer Station regular trading hours are:

  • Tuesday and Thursday 8:00am to 12:00 noon, 1:00pm to 4:00pm
  • Friday 8:00am to 12 noon, 1:00pm to 2:00pm
  • Saturday 12:15 pm to 3:15pm
  • Closed on public holidays

Stuarts Point Waste Transfer Station

The Stuarts Point Waste Transfer Station on Fishermans Reach Road usually opens Wednesday and Saturday and is closed on public holidays.

Therefore, this station will be closed:

  • Sunday 25 December
  • Tuesday 27 December
  • Monday 1 January

It will return to its regular schedule from Tuesday 2 January 2023.

Stuarts Point Waste Transfer Station regular trading hours are:

  • Wednesday 8:00am to 12:00 noon, 1:00pm to 4:00pm
  • Saturday 8:00am to 11:00am
  • Closed on public holidays

Libraries

Closed from 12pm on Saturday 24 December and reopening as normal on Tuesday 3 January 2023.

Don’t forget you can access the electronic library resources like audiobooks and ebooks from your fingertips while the library is closed.

Council offices and depot

Closed from 4.30pm on Friday 23 December and reopening as normal on Tuesday 3 January 2023.

Slim Dusty Centre

The Slim Dusty Centre will be closed on:

  • Saturday 24 December - CLOSED
  • Sunday 25 December - CLOSED
  • Monday 26 December - CLOSED
  • Tuesday 27 December - CLOSED
  • Wednesday 28 December - OPEN
  • Thursday 29 December - OPEN
  • Friday 30 December - OPEN
  • Saturday 31 December - CLOSED
  • Sunday 1 January - CLOSED

The centre will return to its regular schedule from Monday 2 January:

  • Tuesday to Saturday - 10am to 4pm
  • Sunday - 10am to 2pm 
  • Monday and public holidays - closed.

 

 

Have a happy and safe festive season!