Fire, flood & emergencies

Emergency services

This section provides information and contact details for different types of emergencies. Please note Council is not an emergency response agency but supports response agencies during emergencies. Council also has a role in coordinating relief and recovery support for the community.


Planning for an emergency

From time to time, the Macleay Valley is exposed to natural hazards such as bushfires, floods and severe storms. These events sometimes occur with little or no warning.

Kempsey Shire Council provides the information on this page as a starting point to help you prepare for an emergency event. Preparation will help you cope and make better decisions when an emergency affects you.  

Emergency plans

While we work with emergency services to prepare for all types of emergencies, it is important that you take responsibility for your family, pets, business and property by having an emergency plan in place. An emergency plan is designed to make sure you can survive an emergency safely. It is not necessarily about evacuation.

The Rural Fire Service (RFS), State Emergency Service (SES) and Fire and Rescue NSW can help you plan for our most common emergency events:

Other steps you can take

  • Make sure your house number is clearly displayed on a letterbox or front fence so emergency services can see it from the road. 
  • Keep up to date with information through radio, news websites and social media.
  • Keep your phone and other devices charged and put emergency phone numbers in your phone to stay connected and reassured.
  • Keep in touch with your neighbours and family to talk about warnings, decide when emergency action must be taken and keep others informed of your movements. It is important not to take unnecessary risks by driving around.
  • Ensure you have adequate supplies of food, fuel and batteries.
  • Reduce hazards by securing outdoor items and trimming vegetation.
  • Check your insurance and personal records are up to date and easy to locate.
  • Ensure your pets or livestock have enough feed and a safe place to go.
  • Check that pumps, hoses and water tanks are available and working.
  • Move machinery and vehicles to higher ground or another safe place.
  • Clear spaces in garages and sheds that might be needed for refuge in an emergency.

After an emergency

Even if the immediate danger of an emergency or disaster seems to have passed, you should take care in your home and community. You may come across new hazards during the clean-up and recovery process.

What you can do

  • Stay up to date with the information provided by emergency services agencies. Share this information with your family, friends and community.
  • If it is safe to do so, check on your neighbours and vulnerable people in your community, including older people and those with disabilities.
  • Contact your insurance company to discuss your policy and file a claim.
  • In major emergencies, both Kempsey Shire Council and the NSW Government will provide information on what financial assistance and other help may be available to you.