Social media

Kempsey Shire Council is pleased to engage with our community on social media.

Our primary social media platforms are:

Facebook logo Twitter logo Instagram logo LinkedIn logo

Through our social media platforms we aim to provide and share factual information about, and relevant to, our Council and our shire.

Monitoring and moderation

We see many benefits in engaging through social media platforms, yet we also understand the potential damage that can be caused through inappropriate usage.

Council has a duty to ensure that content and comments published on our social media sites adhere to appropriate standards.

Misuse of social media could:

  • create the wrong impression as humour, irony or satire can be misunderstood
  • mislead the community as publishing inaccurate, incomplete or out of context information is confusing
  • lead to the unlawful release of confidential or personal information
  • cause reputational loss
  • damage our relationships
  • be detrimental to the effective delivery of services to the community
  • hamper our ability to be open and accountable to the community

While our community are able and welcome to post comments on our corporate pages, these accounts are monitored to make sure all posts comply with our guidelines.

When posting content to our page, comments should not:

  • harass, bully, incite violence, abuse, attack, threaten or discriminate against other users - this includes comments about an individual or group’s age, disability, gender, political leaning, race, religion or sexuality
  • take part in trolling, baiting or disrupting a conversation
  • be false, misleading or irrelevant
  • include profanities, obscene or offensive language
  • provide other people’s personal information
  • contain advertising, appeals, petitions, requests or endorsements, or promote commercial or political interests
  • contain links to other sites beyond the control of Council
  • speculate or comment on legal matters
  • include materials that breach the intellectual property rights of others
  • be posted more than once
  • contain malicious software or files
  • violate the terms of use of the social media platforms
  • break the law (including violation of copyright laws) or encourage others to do so
  • encourage or incite rioting, picketing or any other actions considered a public nuisance

Failure to follow our policies and procedures may result in:

  • untagging
  • hiding of comments
  • removal of comments
  • removal of posts
  • users being blocked from our social media pages

We reserve the right to remove comments and move the conversation to a private channel. We will do this if we feel the content is personal in nature, or is affecting the enjoyment of the page for other visitors.

Enquiries made via social media

We are unable to process formal requests for Council action made through social media comments.

Residents who wish to make requests for assistance, repairs or action should contact our Customer Service team at ksc@kempsey.nsw.gov.au or call 6566 3200

If you are seeking action from our Works team, an inspection will then be carried out at the earliest opportunity. Please be aware that all maintenance work is priority-based, dependant on a risk assessment, funding and resourcing availability, and otherwise guided by our general maintenance schedules.