Social media
Kempsey Shire Council is pleased to engage with our community on social media.
Our main social media platforms are:
Through social media, we aim to provide and share factual information about, and relevant to, our Council and Kempsey Shire. Our social media pages are not used to receive or process community feedback or requests.
We encourage open discussion, and in order to create a positive and engaging environment for the community we ask all users to treat each other with respect.
Users may disagree with an idea or a person’s viewpoint; however, we ask that you remain respectful when conveying that point of view to others.
Kempsey Shire Council does not accept responsibility for community comments – they are not representative of the opinions of our Council, nor do we make any warranty to their accuracy.
Monitoring and moderation
Council has a duty to ensure that content and comments published on our social media sites adhere to appropriate standards.
While our community is able and welcome to post comments on our corporate pages, these accounts are monitored to make sure all posts comply with our guidelines.
When posting content to our page, comments should not:
- harass, bully, incite violence, abuse, attack, threaten or discriminate against other users – this includes comments about an individual or group’s age, disability, gender, political leaning, race, religion or sexuality
- take part in trolling, baiting or disrupting a conversation
- be false, misleading or irrelevant
- include profanities, obscene or offensive language
- provide other people’s personal information
- contain advertising, appeals, petitions, requests or endorsements, or promote commercial or political interests
- contain links to other sites beyond the control of Council
- speculate or comment on legal matters
- include materials that breach others’ intellectual property rights
- be posted more than once
- contain malicious software or files
- violate the terms of use of the social media platforms
- break the law (including violate copyright laws) or encourage others to do so
- encourage or incite rioting, picketing or any other actions considered a public nuisance.
Failure to follow our policies and procedures may result in:
- untagging
- hiding of comments
- removal of comments
- removal of posts
- users being blocked from our social media pages.
We reserve the right to remove comments and move the conversation to a private channel. We will do this if we feel the content is personal in nature or is affecting the enjoyment of the page for other visitors.
Feedback received on social media
Comments made on Council’s social media will not be considered as input to any public consultation process.
Enquiries made on social media
Kempsey Shire Council no longer receives Direct Messages through our social media platforms - we ask that you contact us via our standard contact channels:
We're unable to process formal requests for Council action made through social media comments.
Social Media platforms are not to be used for making complaints about Council or Council officials. Complaints about Council or Council officials may be made via Council’s website at How Can We Help and will be managed in accordance with Council’s Customer Complaints Policy.
To request assistance, repairs or action, please complete our Report an issue form or contact our Customer Service team by phoning 6566 3200 or emailing ksc@kempsey.nsw.gov.au.
If you're seeking action from our Works team, please be aware that an inspection will be carried out at the earliest opportunity. All Council maintenance work is priority based, depends on a risk assessment, funding and resourcing availability, or is otherwise guided by our general maintenance schedules.