Make a payment (rates)

Kempsey Shire Council offers many options to help you pay your rates and charges.

How to pay your rates


You can pay online through Post Billpay


Pay over the phone or online through your bank. You will need to provide the BPAY biller code and reference number shown on your rates notice.

Direct debit

Download our Direct Debit Request form(PDF, 131KB) and read the Direct Debit Service Agreement (page 2).

Council’s Customer Service Centre is closed. Completed forms can be posted to PO Box 3078, West Kempsey NSW 2440, or email For more information or help filling out this form, please contact Council Customer Services on 02 6566 3200.

In person

Council’s Customer Services Centre is closed. Customer Service Officers can take payment over the phone by credit card or VISA debit. Please phone 02 6566 3200. Office hours are 8:30am to 4:30pm, Monday to Friday.

You can also pay in person at any post office or bank. A minimum payment of $20 is required.


Please make your cheque payable to Kempsey Shire Council and send to Kempsey Shire Council, PO Box 3078, West Kempsey NSW 2440 well before your rates are due.

Financial Support

We understand that many people affected by drought, bushfires and COVID-19 are finding it difficult to meet their financial commitments.

If you are having genuine financial difficulties paying your rates, please contact Council on 6566 3200 to discuss your options. 

You can also fill out a Hardship Rate Relief Application(PDF, 590KB)