Get planning advice

If you have a general planning or pre-lodgement question, you can contact Council's planning staff for advice.

Planning enquiries

You can make a planning enquiry by emailing or phoning Council.


Please email us at We recommend the use of email as the fastest and most convenient way to obtain the information you're seeking.


Please call our Customer Service team on 02 6566 3200. You can leave a message with Customer Service at any time and this will be logged in a register for a call back. 

Role of a Duty Planner

If your enquiry is very complex, a Duty Planner will contact you to make an appointment or organise a formal pre-lodgement meeting for a fee.

The Duty Planner can’t prepare your development documentation or provide legal advice but can help you:   

Planning Portal advice and assistance

Service NSW provides support and assistance for the NSW Planning Portal.

Call 1300 305 695 or visit the Service NSW centre located at 55 Elbow Street, West Kempsey.

See also the NSW Planning Portal Frequently Asked Questions and Quick Reference Guides.

Heritage advisory service

Owners of heritage-listed properties in Kempsey Shire can access free, expert advice about their property through Council’s heritage advisory service. 

Consultations are available once a month at Council’s Civic Centre in Kempsey or on-site at your property. Bookings are essential and can be made by contacting Council on 02 6566 3200. 

More information

Using the NSW Planning Portal

Research a property

Prepare your DA

Heritage conservation